Q: How much is shipping? 
A: We Offer Free Worldwide Shipping On All Orders!

Q: How long does shipping takes?
A: AU orders takes between 8 and 12 days to arrive at their destination. Some products with high demand can take up to 20 business days.
B: International delivery usually takes between 10 – 15 business days. 

Q: Where is my order?
A: You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-2 weeks of placing your order, depending on the product ordered and the destination.

Q: What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q: I have lost my tracking number. What can I do?
A: Simply contact us at support@coziezionstores.com with your full name and mailing address, and we will resend your confirmation number.

Q: How can I make changes to my order?
A: If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:

  • Your delivery details
  • Your name
  • Your email
  • Your phone number

Q: How can I cancel my order? 
A: You must contact us within 12 hours.

  • We cannot cancel your order once it has already been shipped.  

Q: What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q: Who do I contact if there is something wrong with my order?
A: If there is a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@coziezionstores.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at support@coziezionstores.com and we will get back to you within 24hrs.